Now        Axflow - Radstock

Contact  :--   Uk + 44 (0)1761 433285

      Crest Process Engineering Ltd were recently aquired by Axflow and we now provide Sales, Service , Maintenance and Repair for Axflow in the South West of the UK, We continue to to supply all our previous  
       services and additionally can offer new services with the assistance of our Head Office in Slough


Welcome to Crest Process Engineering Ltd!  We are a privately owned company, Based in the South West of the UK and supply pump equipment worldwide.  Our website provides information about our services. (We are registered in England and Wales, 2077701).

This Privacy Statement describes how Crest Process uses and protects information collected through the Site and our marketing practices generally. If you do not agree with this Privacy Statement in general or any part of it, you should not continue to access the website.

If your company engages Crest Process to provide goods or services, your company and Crest Process will be deemed to agree to allow the use of any information collected to be used to fulfil the supply contract under consideration. 

If you have questions about this Privacy Statement or otherwise, you can reach us using the contact information provided below. We reserve the right to change this Privacy Statement from time to time.

This Privacy Statement was last updated on April 30th 2018.

Collecting Personal Data
We collect information relating to an identified or identifiable natural person (Personal Data) in a variety of ways including:
• Through the “Contact Crest” web page on our website (e.g. when you complete the form for general or specific inquiries);
• Over the telephone, Fax, E-Mail or Postal enquiries, and visits to you in your premises

Such personal data may include:
  • Your name, job level, E-mail address, postal address or telephone number;
  • Your title, company name and address;
  • Details of the enquiry raised by you and our reply

Using Personal / Company Data
As it is in our legitimate interests to be responsive to you and to ensure the proper functioning of our products and services, we will use your personal data in the following ways:
  • To assist in responding to your inquiries, including answering your questions on pricing and technical information relating to our services;
  • To learn more about your specific application(s), through e-mails, telephone or face to face discussions and the like, to enable us to fully satisfy your requirements
  • Occasionally to request your opinion and feedback in connection with the provision of our services;
  • At your request to arrange a trial of specific equipment if this is deemed necessary
  • At your request to provide you with a quote for our Services.

If you consent, or where we are able to under applicable law, we will send you information we think you will find useful about our services or, at your request, subscribe you to any Crest Process  newsletter and alerts concerning the products and services we provide.
You can unsubscribe to emails by following the unsubscribe instructions on any marketing email communications sent to you,  or by post at the address provided below. 

We provide additional information about your controls below.

Information Sharing and Disclosure
  • We do not sell or rent and will never sell or rent your personal data to third parties.  We do not share personal data, except as expressly provided in this Privacy Policy.
  • We share your information with the following recipients:
  • IT Service providers that provide us with (i) website hosting and maintenance; and (ii) sending communications.
  • In addition, in the event of a corporate sale, reorganization, dissolution or the sale of the business or assets of Crest Process, personal data will be included in the transferred assets.  As a result, the successor of Crest Process will continue to use your personal data as set forth in this Privacy Policy.
  • We will disclose your personal data if required to do so to comply with any applicable law or regulation or in response to a legal demand, subpoena, warrant or other similar request.  We will also disclose your personal data to any regulatory or law enforcement agency if we believe that such action is necessary to protect the rights, property or personal safety of Crest Process, its customers, the public or any third party.

Transfer of your Personal Data

  • The information that we collect from you will be not be transferred outside of the company,

Storage of your Personal Data
We will retain your Personal Data as follows:
  • Technical Information and Company Information contracts – We will keep this data in historical contract files, retained to ensure future verification of our original service provision if required, and to enable repeat supply, also if required
  • Technical Information and Company Information Quotations  – We will keep this data as a quotation record only.  A quotation file which does not become a contract file will only be kept for 36 months

At Crest Process, we are committed to maintaining the security of the information we collect. We have therefore implemented technology and security policies and procedures that are intended to reduce the risk of accidental destruction or loss, or unauthorized disclosure or access to such information.
We have security measures in place to help protect against the loss or misuse of personal data under our control.  Our security practices are periodically reviewed and enhanced as necessary and only authorized personnel have access to personal data. We use all reasonable efforts to prevent the loss or misuse of your personal data,

External links
The Site may, from time to time, contain links to external sites.  We are not responsible for the privacy policies or the content of such sites and you should familiarize yourself with such policies upon use of such sites.

Your controls
Data rights. In certain circumstances, you have the right to access and receive a copy of information we hold about you, to rectify any personal data held about you that is inaccurate and to request the deletion of personal data held about you. You also have the right to data portability for information you provide to us – this means that you can obtain a copy of your data in a commonly used electronic format so that you can manage and move it, or request we send it to a third party. You may have the right to restrict or object to the processing of your personal data by us including for direct marketing. You can exercise your rights by contacting us. NOTE: We may ask you to verify your identity before responding.

You have the right to ask us not to process your personal data for marketing purposes. You can exercise your right to prevent such processing at any time by contacting us or by opting out via links available on any marketing emails received.

In the event that you wish to make a complaint about how we process your personal data, please contact us in the first instance at we will make every effort  to deal with your request as soon as possible. This is without prejudice to your right to launch a claim with a supervisory authority (e.g. the Information Commissioner’s Office in the UK).

Contacting us
General Privacy Inquiries:  Please submit any questions, concerns or comments you have about this Privacy Statement or any requests concerning your personal data to our Data Protection Officer by email to [email protected]

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